Sugar Sell (formerly SugarCRM)

Key Benefits

  • Quote Management Systems
  • Mobile CRM App
  • Multilingual and Multicurrency Support
  • CRM for Sales Lead Management

Overview

SugarCRM helps businesses everywhere provide the most outstanding experiences of all time — for every customer, from anywhere in the world. We’re building a world where companies can act as fully functional extensions of their customers. Where teams can anticipate needs long before customers even realize they have them. Where sales, marketing and services are fully freed to focus on people instead of processes. We bring innovation, transparency, integrity, value and passion to all we do to cultivate customers for life.

Pricing

Sugar Market
$1,000
USD / per month for 10K contacts / billed annually
  • Unlimited users
  • Unlimited emails and landing pages
  • Phone support
  • 4 Support-authorized contacts
Sugar Sell
$80
USD / per user per month / 10 user minimum / billed annually
  • 2 sandbox instances
  • 60 GB storage
  • Phone support
  • 4 Support-authorized contacts
Sugar Serve
$80
USD / per user per month / 10 user minimum / billed annually
  • 2 sandbox instances
  • 60 GB storage
  • Phone support
  • 4 Support-authorized contacts
Sugar Enterprise
$85
USD / per user per month / 10 user minimum / billed annually
  • Advanced workflow with SugarBPM
  • SQL-based reporting
  • Accelerated support SLAs
  • Support via phone and SugarCRM Support Portal
  • 4 Support-authorized contacts
Sugar Professional
$52
USD / per user per month / 10 user minimum / billed annually
  • Standard support SLAs
  • Support via SugarCRM Support Portal
  • 2 Support-authorized contacts

Features

  • Landing Pages
  • Multilingual
  • Publish Across Channels
  • Roles Based Author or Edit
  • Social Media Integration
  • Split Testing
  • Quote Management Systems
  • CRM Reporting & Dashboards
  • CRM for Sales Forecasting
  • SugarBPM™ CRM
  • CRM Customization and Configuration
  • Mobile CRM App
  • CRM Campaign Management
  • Multilingual and Multicurrency Support
  • CRM for Project Management
  • Teams, Roles and Security
  • Case Management and Bug Tracking Solution
  • Self – Service Portal
  • Knowledge Base Management
  • Social CRM
  • CRM for G Suite
  • Activity Streams
  • CRM & Email and Calendar Integration
  • CRM for Sales Lead Management
  • Search, Filters and Tagging
  • Sugar Connector to DocuSign
  • Sugar Connector to Slack

Reviews

4.7 / 5 (of 141 reviews)
Aashna Khanna
02/03/2022
Trustpilot

I’ve been using SugarCRM since it was an open-source project. It is great CRM platform and quite user-friendly as well. The learning curve of SugarCRM is comparatively less steep as compared to other CRMs.

Kirth Gersten
09/12/2020
Trustpilot

nicknamed mosasses so slow!! I don't get why someone would not just make thier own php app... SugarCRM is a scam. Don't buy it!

D P
07/10/2020
Trustpilot

I highly DO NOT recommend!

The software is horrible. Buggy, complicated and far from user-intuitive. If you need to export your data for any reason, forget it. My 30+ year developer said its a nightmare. Worse than all that, the customer service is terrible! They will turn off your Company account the day your bill is due regardless of whether they sent the invoice to the right person or not (if they even sent the invoice). In Covid when you're an essential business even! Horrible company!

Larry Kohn
14/09/2020
Trustpilot

Fred quickly took charge of solving my problem. He was sensitive to my frustration and kept me informed throughout the process. He fixed it. Then he actually followed up to make sure I was satisfied. This is what customer service is supposed to look like.

Customer
29/07/2020
Trustpilot

Great customer service and love our rep!

Supplier Info
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