Salesforce CRM

Key Benefits

  • Account, Contact, Lead, and Opportunity Management
  • Sell from anywhere on any device
  • Create and track quotes and orders
  • Get real-time sales insights
  • Customize and automate processes
  • Connect sales info to any app

Overview, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.


Sales Essentials Edition
  • Out-of-the-box CRM for up to 5 users
  • Automatic data capture
  • Lead Management
  • Opportunity Management
  • Customizable Sales Process
  • Salesforce Mobile App
  • Configurable Reports and Dashboards
  • Seamless collaboration
  • Smart mobile apps
  • Case Management
  • Account and Contact Management
  • Task Management, Activity Feed
  • Chatter
  • Lightning App Builder
  • AppExchange
  • Unlimited Custom Applications
Professional Edition
  • Complete CRM for any size team
  • Account and contact management
  • Opportunity tracking
  • Lead management
  • Task and event tracking
  • Customizable reports and dashboards
  • Mobile access and administration
  • Chatter — company social network
  • Outlook Side Panel and sync
  • Role permissions
  • Case management
  • Campaigns
  • Quotes and orders
  • Collaborative forecasts
  • Mass email
  • Sales Data
  • Sales Cloud Engage
Enterprise Edition

Deeply customizable CRM for your business Get all Professional features PLUS:


  • Workflow automation
  • Enterprise territory management
  • Profiles and page layouts
  • Custom app development
  • Integration via web service API
  • Salesforce Identity
  • Salesforce Private AppExchange
  • Report history tracking
  • Approval automation
  • Sales data
  • Sales Cloud Engage
Unlimited Edition

Unlimited CRM power and support Get all Enterprise features PLUS :


  • Unlimited cutomizations
  • Unlimited custom apps
  • Multiple sandboxes
  • Additional data storage
  • 24/7 toll-free support
  • Access to 100+ admin services
  • Sales data
  • Sales Cloud Engage


  • Analytics and Reporting
  • Contact & Lead Management
  • Email, Marketing & Campaigns
  • Integrations Available
  • Sales Automation
  • Sales Pipeline or Goal Management
  • Social Media Integration
  • Task Allocation & Tracking
  • Team Collaboration
  • Account, Contact, Lead, and Opportunity Management
  • Manage customer and sales details
  • Sell from anywhere on any device
  • Forecast sales more accurately
  • Create and track quotes and orders
  • Get real-time sales insights
  • Collaborate across your company
  • Cross-sell and upsell more easily
  • Customize and automate processes
  • Connect sales info to any app
1.5 / 5 (of 229 reviews)

Art K


Salesforce is offering abortion relocation for women employees.
IF you care about unborn babies, don't support them by using their products!

triple trouble


Ugh! The worst! The company I work for uses Salesforce-crock-crap. Search something - It's going to take hours or days to find it. Need to find what a setting does to see if you need it for a profile? Good luck. Trial and error. Want to delete something? It gives you an error but yet it won't tell you why or how to get passed it. Make a mistake in your data import? Nope, you can NOT undo it or fix it. You have to re-upload a new file or you MIGHT be able to do a mass delete, but fix a field that was changed? NOPE. Then, the new import, think just a quick reverse to fix it? NO WAY!! Support? What a joke. EMAIL ONLY. Response turn around? If you're paying for top tier, they promise 24 hours response. Does it happen? sometimes. What is the response? An email, saying they've received your request and someone will be with you in ANOTHER 24 hours. YES, another 24 hours. But that's only IF you are top tier, more time if you're not paying extra for the top. And after you've been emailed? The second email isn't clarifying questions, it's asking you to make sure you have granted them access. 24 hours later, another email with clarifying questions. Yes, it's 4 days before you get an attempt to resolve the issue. The first response for suggestions is, you guessed it, basic stuff you have already tried from their self help or online forums. This is NO exaggeration. It's a real attempt every time I have opened a case. I have received a few phone calls with some requests for escalations. But after a day or two of waiting and troubleshooting and I have to reach out to our success management team. Try using a 3rd party within their software. "It's not us, it's them. Then you email the 3rd party, then by Salesforce standards, it's another 24 hours because now Salesforce has set a precedence. They respond "It's not us, it's them." And that little circus begins.



Very not user friendly. Better be working with an excel sheet.
How come they still exist???!

Fatima Warner


Account executive is clearly too pushy and don't care about the customer/client.

Stephen Moran


Very poor account management with slow response times. When something goes wrong it takes a long time to fix. Their finance department are robotic.

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