Key Benefits

  • Live Streams
  • Smart Assets Library
  • Social Publisher
  • Social Analytics

Overview

Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of solicited and unsolicited feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. We refer to this process as Reputation Experience Management, a category we created.

Thousands of global organizations rely on the patented algorithms behind Reputation Score X™ to provide a reliable index of brand performance in order to make targeted business improvements. We are backed by Bessemer Ventures and Kleiner Perkins and trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com. Visit reputation.com to learn more.

The Reputation.com platform provides a 360-degree view of online reputation and enables our clients to effectively manage online reviews, social media, business listings and customer surveys. The platform’s advanced analytics and reporting capabilities provide valuable operational insights that help clients be more efficient, deliver better service and drive traffic, visits and revenue.

Based in California’s Silicon Valley with offices in Arizona, Europe and Asia, Reputation.com is funded by the same venture capital firms that backed Skype, Intuit and Symantec. We’ve assembled a team of top-tier engineers and data scientists, and an award-winning support organization to ensure client success.

Features

  • Campaign Management
  • Data and Analytics
  • Engagement Reporting
  • Influencer Marketing
  • Publish Across Channels
  • Resource Scheduling
  • Social Listening
  • Live Streams
  • Smart Assets Library
  • Social Publisher
  • Social Sentiment
  • Social Analytics

Reviews

4.4 / 5 (of 58 reviews)
Katia Dugala
22/11/2022
Trustpilot

Worse company I’ve ever had the displeasure to work with. It’s an oxymoron that reputation.com couldn’t care less about their reputation. Their sales rep. Lied and the entire company works together to cover up. They will do anything to keep you locked in a year contract even if they are not meeting their obligation. We are currently paying for a service even though half of what they were supposed to provide was never implemented. We spoke to over 8 different people, they pass you from person to person and NOBODY gives a damn. They just want your money. Real crooks. I am glad I’m almost done with literally throwing my money away for 12 months. I wouldn’t recommend this company to my worse enemy. very dishonest people!

George
11/11/2022
Trustpilot

There is great account managers! Excellent to communicate immediately!

Nancy Walton
31/08/2022
Trustpilot

Love this app

Amanda Bolton
30/08/2022
Trustpilot

Reputation allows us to manage multiple locations from one platform and pushes out updating data to several of the larger platforms like Google, Bing, Facebook and others. You can monitor and respond to reviews using the Reputation services and tools also.

Tanya McKinney
03/08/2022
Trustpilot

Reputation is a game changer! Not only can you see all of your reviews in one place, making it easy to respond and stay on top of things, they keep growing and improving the user's experience. Additions like Social Suite make my life so much easier. Everyone there is helpful, knowledgeable and absolutely great to work with. I highly recommend exploring what Reputation.com can do for you!

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