Keap (formerly Infusionsoft)

4.2 / 5 (of 440 reviews)

Key Benefits

  • Sales & marketing automation
  • B2B Capabilities
  • SMS Messages & Keap Business Line
  • Internal Forms

Overview

We’ve spent 20 years, developing the all-in-one platform that has helped hundreds of thousands of businesses to Convert more leads, automate their processes, and grow like never before.
If you’re an entrepreneur who is focused on their business and you’re ready to level-up Keap can help you to create predictable marketing and sales processes with the knowledge of every business that has come before you.

It’s time to learn more about how Keap is able to combine CRM, marketing automation, e-commerce, payments, and analytics into one platform, solving the biggest growth challenges for serious entrepreneurs.

Pricing

Lite
$56
For your first 5 months For solopreneurs and new businesses—core CRM, automation, and email tools to get organized, automate follow-up, and close more deals. Includes 500 contacts 1 user
  • Organize leads
  • Contact management
  • Contact segmentation (tags)
  • Saved searches, filters, and contact lists
  • Tasks
  • Forms
  • B2B management
  • Get more jobs
  • Quotes
  • Appointments
  • Stay connected
  • Mobile app*
  • SMS messages and phone line**
  • Email marketing
  • Email sync (Gmail, Outlook)
  • Automated SMS messaging: coming soon
  • Get paid
  • Invoices
  • One-time payments
  • Automate the work
  • Easy automations
  • Reminders
  • Internal Forms
  • API (Integrations): Limited
  • Reporting, admin, and support
  • Default user roles
Pro
$105
For your first 5 months For growing businesses with custom needs—create automated, repeatable sales processes and marketing campaigns to save time and increase sales. Includes 500 contacts 1 user
  • Organize leads
  • Contact management
  • Contact segmentation (tags)
  • Saved searches, filters, and contact lists
  • Tasks
  • Forms
  • B2B management
  • Landing pages
  • Get more jobs
  • Quotes
  • Appointments
  • Sales pipeline
  • Stay connected
  • Mobile app*
  • SMS messages and phone line**
  • Email marketing
  • Email sync (Gmail, Outlook)
  • A/B email testing
  • Automated SMS messaging: coming soon
  • SMS broadcasts
  • Get paid
  • Invoices
  • One-time payments
  • Recurring payments
  • Automate the work
Max
$140
For your first 5 months For established businesses and teams—use our CRM, secure payment platforms, ecommerce, and advanced automation to optimize your sales pipeline and grow your online revenue. Includes 500 contacts 1 user
  • Organize leads
  • Contact management
  • Contact segmentation (tags)
  • Saved searches, filters, and contact lists
  • Tasks
  • Forms
  • B2B management
  • Landing pages
  • Lead scoring
  • Get more jobs
  • Quotes
  • Appointments
  • Sales pipeline
  • Stay connected
  • Mobile app*
  • SMS messages and phone line**
  • Email marketing
  • Email sync (Gmail, Outlook)
  • A/B email testing
  • Automated SMS messaging: coming soon
  • SMS broadcasts
  • Get paid
  • Invoices
  • One-time payments
  • Recurring payments
  • Subscription management
  • Checkout forms
  • Custom ecommerce pages: coming soon
  • Sales funnels: coming soon
  • One-click upsell and cross-sell: coming soon

Features

  • Analytics and Reporting
  • Contact & Lead Management
  • Email, Marketing & Campaigns
  • Integrations Available
  • Sales Automation
  • Sales Pipeline or Goal Management
  • Social Media Integration
  • Task Allocation & Tracking
  • Team Collaboration
  • CRM
  • Sales & marketing automation
  • Email Marketing
  • B2B Capabilities
  • Invoices
  • Appointments
  • Mobile App
  • SMS Messages & Keap Business Line
  • Quotes
  • Reminders & Reports
  • Internal Forms
  • Landing pages
  • Sales Pipeline
  • A/B Testing
  • Recurring Payments
  • Checkout Forms
  • Lead Scoring
  • Analytics

Reviews

4.2 / 5 (of 440 reviews)
Kristina
29/08/2022
Trustpilot

Horrible customer service from Account Manager Tucker Brown. Tech support is ok but same issue kept coming up - couldn't make outbound calls for months on the app. Paying for something I could never use. Wanted to make account changes and cancel but Tucker was never available when I called. When I emailed, he was out of office or never responded.

Last resort - online chat rep. They said it will be canceled and someone will reach out to me. Waited 1 week, nothing. Emailed Tucker, nothing. Had to email another rep who then told Tucker to email me. Finally get an email. Oh, but now I need to set up an appointment through Calendly for a 1 minute phone call to cancel and surprise, he's not free for another 6 days.


DO NOT RECOMMEND IT. $169 a month for Mickey Mouse service and and a non-functioning app. You have to call your Account Manager (who's never available) to "verbally" cancel your account. Much less expensive options out there.

Grant Allen
09/08/2022
Trustpilot

Do not subscribe! You will never be able to cancel your subscription without cancelling your credit card. It's clunky as a program and doesn't work. STAY AWAY!

Valerio
29/04/2022
Trustpilot

no assistance
Menu and dashboard difficult to understand
No assistance in Italy, no possibility to translate in Italian
No customer service, no chat no email.
How is it possibile?
Tools to write and email is a piety!

Edward Peck
21/12/2021
Trustpilot

Tried to cancel - they send you to a form which promises a call back which doesnt come. Waited five days.

Then spent 25 minutes waiting on hold for someone to talk to.

Finally put through to someone who promised to get my "Customer success manager" to call me....

Go to top of message and read again.

Done now. :)

Slava
03/12/2021
Trustpilot

Keap is a good platform. Unfortunately their support is horrific.I was not able to log into the platform and nobody could help me due to their IT department not being reachable. I tried to cancel the account multiple times to just be re-routed to IT department for some reason and then disconnected. Then I had an account manager go after me for charges and then he ghosted me after I told him I have been trying to cancel for months. Then they sent the account to a collector. I will not recommend this company ever. For shame KEAP.

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