Key Benefits

  • Customization
  • Productivity
  • Marketing automation
  • Pipeline management
  • Integrations

Overview

Freshworks is a US company customer engagement based on cloud computing

Freshworks was founded in October 2010 by GirishMathrubootham and Shan Krishnasamy 3 . The company’s headquarters are in San Bruno , California , with international offices in India , UK , France, Australia and Germany.

Pricing

Growth
€29
For small and fast growing businesses that need an all-in-one CRM
  • 1,000 Active Contacts
  • Contact, Account, & Deal management
  • Contact Lifecycle Stages
  • Live Chat & Facebook Messenger
  • Web Forms
  • Website Tracking
  • Built-in Phone & Email
  • 2-way Email Sync & Team Inbox
  • Predictive Contact Scoring
  • 1 Custom Domain
  • Lists and Segments
  • Drag-and-drop Journey Builder
  • 5 Active Marketing Journeys
  • Visual Sales Pipeline
  • Collaboration with Slack
  • 20 Workflows
  • 5 Sales Sequences
  • Custom Reports & Dashboards
  • Migration from other CRMs
  • Mobile App
  • Freshdesk Integration
  • Freshworks Marketplace
Pro
€69
Best for larger teams that want to scale and build efficiency

Everything in Growth, plus

 

  • 3,000 Active Contacts
  • Lead Gen Bot
  • Answer Bot
  • WhatsApp & Apple Business Chat
  • Conference Calling
  • Smart Matches
  • Offline Events
  • 10 Custom Domains
  • Advanced Custom Fields
  • Behavioral Segmentation
  • 20 Active Marketing Journeys
  • Marketing Reply Tracking
  • 10 Multiple Sales Pipelines
  • Deal Insights
  • Product Catalog
  • 50 Workflows
  • 10 Sales Sequences
  • 50 Custom Roles
  • Territory Management
  • Sales Teams
  • Sales Goals
  • Offline Mode on Mobile App
Enterprise
€125
Built for enterprises who need customization and control

Everything in Pro, plus

 

  • 5,000 Active Contacts
  • Auto-profile Enrichment
  • Call Recording Opt-in & Opt-out
  • Queue Callback (Virtual Hold)
  • Holiday Routing
  • 25 Custom Domains
  • Custom Sales Activities
  • 10 Custom Modules
  • Field-level Permissions
  • Deal Teams
  • Audit Logs
  • 100 Active Marketing Journeys
  • Marketing Transactional Emails
  • Sales Forecasting
  • Forecasting Insights FREDDY
  • 100 Workflows
  • 25 Sales Sequences
  • 100 Custom Roles
  • Advanced Metrics
  • Dedicated Account Manager

Features

  • Analytics and Reporting
  • Contact & Lead Management
  • Email, Marketing & Campaigns
  • Integrations Available
  • Sales Automation
  • Sales Pipeline or Goal Management
  • Social Media Integration
  • Task Allocation & Tracking
  • Team Collaboration
  • Customization
  • Productivity
  • Communication
  • Marketing automation
  • Freddy ai
  • Pipeline management
  • Analytics
  • Governance
  • Integrations
  • Mobile
Reviews
3.3 / 5 (of 49 reviews)

João Carlos

06/01/2022
Trustpilot

Terrible, I lost days of work feeding the system and when the trial is over it doesn't let me update the account and pay to keep using it.
It's been 3 days that I opened a support ticket and nobody answers me.
This caused me at least 5 days of losses having to redo all the work on another platform.

Robert

16/11/2021
Trustpilot

We use Freshsales where I work and it is just a nightmare, our manager spends her day fixing the constant issues and we constantly loose time on the phones, which translates to us loosing sales and loosing our commission. There is only one team you can contact and they are just as useless as the system they work on. I would never recommend Freshsales in any circumstance to anyone.

Melissa Grove

08/11/2021
Trustpilot

I wish I'd read the reviews before buying - for a company that says they help others interact with customers etc they have the worst customer service I have ever experienced. They ask for the same information over and over again, they ignore refund requests and just generally don't fix any issues.

Luis Rojas

28/10/2021
Trustpilot

This Software fail on simple issues like registration and others too, but that's not the worst, the support is very poor and does not answer and it's very very very slow. It's the worst option I make.

Alex

20/10/2021
Trustpilot

Very good and handy CRM for lead management and sales closures.

Ideal for small, medium as well as enterprises.

Very simple to use and delegate tasks to team members to take up leads and close them.

Supplier Info
Contact Details