Key Benefits

  • BizOps Solutions
  • Broadband and Wired Networking
  • Enterprise Security
  • Integrated Cyber Defense
  • Mainframe Solutions

Overview

Broadcom Inc. is a global infrastructure technology leader built on 50 years of innovation, collaboration and engineering excellence.
With roots based in the rich technical heritage of AT&T/Bell Labs, Lucent and Hewlett-Packard/Agilent, Broadcom focuses on technologies that connect our world. Through the combination of industry leaders Broadcom, LSI, Broadcom Corporation, Brocade, CA Technologies and Symantec, the company has the size, scope and engineering talent to lead the industry into the future..

Broadcom is focused on technology leadership and category-leading semiconductor and infrastructure software solutions. The company is a global leader in numerous product segments serving the world’s most successful companies.

Broadcom Inc. combines global scale, engineering depth, broad product portfolio diversity, superior execution and operational focus to deliver category-leading semiconductor and infrastructure software solutions so its customers can build and grow successful businesses in a constantly changing environment

Features

  • Marketing Automation
  • Process Automation
  • Rules Based
  • Scriptable
  • Workflow Automation
  • BizOps Solutions
  • Broadband and Wired Networking
  • Data Center
  • Enterprise Security
  • Enterprise Storage
  • Industrial and Automotive
  • Integrated Cyber Defense
  • Mainframe Solutions
  • Wireless and Mobile Communications

Reviews

1.3 / 5 (of 14 reviews)
Angry Customer
10/08/2021
Trustpilot

I'd give 0 stars if I could. They're unresponsive, don't follow through and will leave you hanging. I don't know how they run a business like this. Extremely frustrating

Francesco Bianchessi
09/06/2021
Trustpilot

I work in the IT world since early 90's years.
Rarely, pardon, I never dealt with such a bad customer service as Broadcom's one.
I come from Symantec days, when support was really great, careful, skilled, timely. Then came Broadcom days, with Symantec security products migrated to them. Great products sold to the worst company ever in terms of customer care and customer satisfaction.
I cannot talk about Broadcom products themselves, I don't own any, if not integrated components (NICs and so on) in servers and PCs.
But support is a key component when choosing a solution in place of another.
After about an year of personal experience with Broadcom support, I can tell without any reservations or doubts that it is the worst support I ever dealt with.

Cases are closed without your approval or notification, techs are arrogants, bad educated, they (and this is really bad) hang up the phone if they are not able to explain, or if you, after days that you repeat, hopelessy, same questions or raise concerns (you can't be blamed for), insist for a solution. Since the cases creation you get a first answer after two days... Then you have to pray. No more answers. So you are obliged to close the case and open a new one, and so on.
Moreover, their english is so bad. Written and spoken. I'm not talking about grammar, I am italian and I make many mistakes, but I do my best to be undesrstood. When they write it seems they do it in a hurry, when they speak, they do it in a hurry, the pronunciation is often ununderstandable.

It's a pity. Symantec products was really good. But I feel that them will be left on their own until End of Life cycle or when, plausibly, all the customers will have migrated to other solution.

Symantec's era has reached its end.

Chris
28/05/2021
Trustpilot

As I told you over the phone I have been dealing with this issue from the very beginning of the migration process in October 2020. That is when I received the first email to log into the portal and was not able to log in. Since then I have had mostly terrible customer service being sent to places and people that had nothing to do with the migration and did not know what to do. I have 20 emails with no help that I was able to save when I had to change computers. The first one saved was dated 11/5/2020 and the issues started in October. All I seemed to get for help was I needed to do something the system would not let me do. And a lot of I don’t know what I’m doing. I have been hung up on several times because the people that have answered the call for support do not seem to have an ability to communicate without speaking a mile a minute and when I try to get a word in they get upset because I ask them to repeat something they said, that I could not understand. It is difficult to understand someone who does not speak the English language like you do. One example is a man said in the middle of a long sentence the phrase “note this down” the way he pronounced the words “note this” was unclear to me and when I asked him to stop for a second he was not listening and going on with whatever it was that he was saying. I had to be more emphatic and raise my voice to get him to stop. When he did stop he told me that he could not help me if I keep interrupting him. I tried to explain that something he said I did not understand and he was talking too fast. It seemed as if anything he had to say was far more important than anything I might be trying to ask. The next thing I heard was a dial tone. This person is not the only person that I have had like this and been hung up on by. Other people I have spoken to who have had to deal with support like this as well so I am sure it is not just me. I had foreign student workers at the university where I was a technical support supervisor that had the same issues. We had to work with them to help them to communicate better. I have also had American student workers that we had to work with as there are a number of different dialects or accents in America that are hard to understand. The issue is that when a person hears something that they do not understand their brain tries to interpret it and cannot listen while the interpreting is going on. Aparna GS and I went through the same thing and I could hear the distain in her voice when she explicitly spoke very slow and finally told me she would open a case requesting an extension of my contract for all the trouble and lack of proper protection for six months. She also made it a point to tell me I was not going to get an extension before we closed the call. I would like to speak with someone who has proper communication skills and understands customer service as I understand customer service. I have worked in retail business and the medical field both as a technician and medical staff as well as upper level technical support for a worldwide banking software company and I would never treat a customer the way I have been treated by some of the customer support people of Broadcom. I have to say that aside from the horror show of the last six months the technical support received on 5/17 from Raghunathan Kadirvel Symantec Technical Support and Chandu Broadcom Customer Assistance was excellent and the issue was resolved. In speaking with Chandu I asked if I should be able to get an extension on my contract for all the problems and not being covered for the last six months and he said I should be able to and that I needed to open a new case with customer service and get it set to high priority so I would get a call back from someone that can make that happen. Instead Aparna opened this case and now I am playing email tag with her. Please have someone call me Phone Blocked.
Thank you
Chris Bailey

AND THE LITTLE WITCH CLOSED THE CASE

Johny
17/03/2021
Trustpilot

Once upon a time there was Brocade and everything was normal. Now we have Broadcom and nothing is normal. If someone kindly answers the phone after an hour, it's arrogant. If you ask for escalation, it drops the phone. We are replacing our SAN infrastructure and this time it will be from Cisco. Sorry Broadcom, we will not pay again for poor service from you.

I'll no comment additional problems with Symantec, as we already migrated to Proofpoint because of same problems as above.

Jerry
17/03/2021
Trustpilot

Support portal doesn't work. Even you paid for support it's saying that your not linked to your account. There is no way to talk anyone. Contact over the e-mail is not possible, nobody is responding. This company is joke and scam.

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