Key Benefits

  • Drive more online traffic
  • Sell on social media
  • Advertise with Google Shopping
  • Improve search effectiveness with product filtering
  • Launch your store quickly and easily

Overview

BigCommerce is the world’s leading cloud ecommerce platform for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce enables businesses to grow online sales with 80% less cost, time and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 SMBs, 2,000+ mid-market businesses, more than 25 Fortune 1000 companies, and industry-leading brands including Assurant, Ben & Jerry’s, Gibson, Paul Mitchell, Martha Stewart, and Toyota.

BigCommerce’s mission is to help merchants sell more at every stage of business growth. Simply put, we are: built for growth so merchants can realize their visions without compromise; designed for powerful performance to enable businesses to scale seamlessly with technology they can trust; efficient in both time and cost.

BigCommerce supports thousands of retailers around the world from its offices in San Francisco, Austin, London, and Sydney.

Pricing

Standard
$29.95
Sell online with your own beautiful online store
  • Responsive website
  • BigCommerce mobile app
  • Single-page checkout
  • Apple Pay, Google Pay, Amazon Pay
  • Coupons, discounts and gift cards
  • Real time shipping quotes
  • Professional reporting tools
  • Blog
  • Product ratings and reviews
  • Free Sitewide HTTPs and Dedicated SSL
  • ShipperHQ shipping rules engine : Available
  • Multi-Currency
  • Online sales per year Calculated on a trailing 12-month basis: Up to $50k
Plus
$79.95
Grow your online business with marketing tools proven to increase conversion
  • Responsive website
  • BigCommerce mobile app
  • Single-page checkout
  • Apple Pay, Google Pay, Amazon Pay
  • Coupons, discounts and gift cards
  • Real time shipping quotes
  • Professional reporting tools
  • Blog
  • Product ratings and reviews
  • Free Sitewide HTTPs and Dedicated SSL
  • ShipperHQ shipping rules engine : Available
  • Multi-Currency
  • Customer groups and segmentation
  • Abandoned cart saver
  • Persistent Cart
  • Stored credit cards
  • Online sales per year Calculated on a trailing 12-month basis: Up to $180k
Pro
$299
Scale your growing business with a comprehensive set of features
  • Responsive website
  • BigCommerce mobile app
  • Single-page checkout
  • Apple Pay, Google Pay, Amazon Pay
  • Coupons, discounts and gift cards
  • Real time shipping quotes
  • Professional reporting tools
  • Blog
  • Product ratings and reviews
  • Free Sitewide HTTPs and Dedicated SSL
  • ShipperHQ shipping rules engine : Available
  • Multi-Currency
  • Customer groups and segmentation
  • Abandoned cart saver
  • Persistent Cart
  • Stored credit cards
  • Google customer reviews
  • Faceted search (product filtering)
  • Custom SSL
  • Online sales per year Calculated on a trailing 12-month basis: Up to $400k**
Enterprise
Let's Talk
Contact sales or call 1-866-991-0872 for custom pricing Power your team’s success with the best full-service open platform
  • Responsive website
  • BigCommerce mobile app
  • Single-page checkout
  • Apple Pay, Google Pay, Amazon Pay
  • Coupons, discounts and gift cards
  • Real time shipping quotes
  • Professional reporting tools
  • Blog
  • Product ratings and reviews
  • Free Sitewide HTTPs and Dedicated SSL
  • ShipperHQ shipping rules engine : Custom
  • Multi-Currency
  • Customer groups and segmentation
  • Abandoned cart saver
  • Persistent Cart
  • Stored credit cards
  • Google customer reviews
  • Faceted search (product filtering)
  • Custom SSL
  • Custom facets (product filtering)
  • Price Lists
  • Unlimited API Calls
  • Online sales per year Calculated on a trailing 12-month basis: Up to $400k**

Features

  • Drag and Drop
  • ECommerce or Storefront
  • Financial Reporting
  • Integrations Available
  • Marketing Automation
  • Modular or scalable
  • Online Payment Processing
  • Quick Start or Templates
  • Stock or inventory management
  • Works with POS or Non Digital Stores
  • Drive more online traffic
  • Rank higher with best-in-class SEO
  • Sell on social media
  • Drive new social traffic
  • Advertise with Google Shopping
  • Boost your traffic with an on-site blog
  • Convert more sales
  • Build a beautiful online store
  • Boost conversions with streamlined checkout
  • Recover abandoned carts
  • Optimize pages with Google AMP and Akamai
  • Improve search effectiveness with product filtering
  • Incentivize shoppers with built-in coupons and discounting
  • Simplify your email marketing
  • Simplify ecommerce management
  • Easily manage your inventory
  • Create personalized customer shopping experiences with ease
  • Simplify your payments for immediate savings
  • Use your favorite shipping providers and save
  • Launch quickly with Page Builder
  • Benefit from industry-leading expertise
  • Get 24/7 help from the best support in the business
  • Launch your store quickly and easily
  • Grow more with an SEO expert
  • Get set up for success with our coaching services

Reviews

3 / 5 (of 354 reviews)
Steven Ingram
27/09/2022
Trustpilot

We have been using BigCommerce for years. The company is a disaster. They are expensive for such a mediocre platform. The customers service so slow. The online guys and gals do their best but it takes forever to get things resolved. They change things and then things break and you are an unpaid field technician for BigCommerce. They automatically upgrade your plan as well. Be very careful how many orders you enter through the admin panel because they count toward your total revenue which affects how much you pay each month.There are much better platforms out there, for lower cost, better customer service etc. If you set up a store on BigCommerce I guarantee you will feel the pain.

Chela SImone
09/08/2022
Trustpilot

Been here 4 years and I hate it! I want to leave every month, The company changes its mind about how to use the platform so often I can't keep up, NOTHING is intuitive here, and as soon as you get used to the changes they change them again, they are currently asking customers to recode the entire store to fit the current changes.

I am not ressigning options on 400 products after JUST finishing the current updates I've made. I'm leaving- Id rather learn to manage an entirely different platform than keep dancing with this company. ITS JOKE.

Amine
23/07/2022
Trustpilot

One of the worst CMS ever. DO not USE it in any case. DO not trust them and their marketing. Everything is lie and nothing works.
I have migrated to BigCommerce 1 month ago and in 1 month, I have face maybe 100 significant issues and bugs. Guess how many were fixed? None of them!
The chat support is absolutely useless and the dev team absolutely sucks. They need years to fix significant bugs and do not care about their customers.
They have been billing me the wrong amount for month and are charging VAT while they should not. I have contacted the support on June 9th 2022, we are on July 23th and they still have not get back to me.
Even the most simple things such as receiving payments or tracking the number of visitors will not work with this CMS. If you hesitate to use BigCommerce, trust me you will regret it!!

Johan Watson
28/06/2022
Trustpilot

Bigcommerce you claim that you are an e-commerce platform for a new era. Please can we get Payment Gateways for South Africa? You claim that you have payment gateways that work in South Africa like Blue Snap, Digital River, NMI, Opayo and World Pay. But let me tell you none of them works in South Africa and that is why you have so little customers in South Africa. Be like Shopify and Ecwid who have payment gateways for South Africa. They all have PayPal that works through there platforms in South Africa. There are many South African companies, like Payfast, Paygate, Virtual Card Service etc. that are incorporated with other platforms. It is only Bigcommerce who do not provide even one descent Payment Gateway for South Africa. Please also do not tell me they are working because I have been using your platform for more than 10 years. I used to use VCS through your system and then it was discontinued, and I had to get an Indian company to write code to get Payfast to work through your system. It cost me extra money as I had to rent another domain on another system to incorporate a payment gateway for Bigcommerce that I can use in South Africa. Bigcommerce developers it is time to catch a wake up, because without a decent payment gateway no e-commerce platform can be an ecommerce platform for a new era!!!

Joe
17/06/2022
Trustpilot

Powerful and flexible system BUT suffers from a VERY poor billing model.

We have used Big commerce for almost 10 years and run multiple stores across multiple brands, exclusively B2B.

Cards on the table, it's a good system, otherwise we wouldn't use it.

It takes a while to get your head around the logic and relationships but once you have, the system is powerful and flexible.

The initial US domestic-centric approach and culture has got a lot better over the years and the support via chat is almost always spot on.

The biggest issue, by far, is the billing model. BEFORE you sign up make sure you understand how this works. The cost of entry is very low but as you grow and become more reliant, costs rise significantly and are increased automatically.

Costs are based on sales revenue through your store and the sales revenue is also based in USD (remember that bit where I said US domestic centric?)

So your sales revenue will also be a function of the exchange rate between USD and your local currency. This means that, even if your sales don't move, if the exchange rate goes up and the sales volume passes the billing threshold, your costs go up.

They can go up a LOT.

So, let's say you want product catalogues and customer groups (both are pretty vital in most stores). This puts you on the $79.95 plan which allows you an annual sales revenue of $180,000 USD.

Let's say your annual sales are just under that - at $178,000 a year. Then the exchange rate goes from 1.23 USD to 1.25 USD.

Remember, you have done NOTHING, your sales are FLAT.

Your monthly costs increase (automatically) from $79.95 to $299.95! that's a 275% increase in cost with NOTHING on the other side!!

This happens automatically. Naturally, you would expect the opposite to be true right?

Wrong.

It stays at this level and you have to contact them to have it put back. if you don't stay on top of it you may not get a refund for previous months, as this is not guaranteed.

So, Big Commerce, if you are reading this..... Come on guys, there is a world outside the US. Your system is great and you have some brilliant people in your team. At the very least you need to peg the store revenue to the local currency. Then you could make the downgrade automatic like the upgrade and then you could make the billing models more equitable.

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