Key Benefits

  • Task Prioritization
  • Dependecies
  • Gantt
  • Issue Tracking

Overview

Smartsheet (NYSE: SMAR) is the enterprise platform for dynamic work. By aligning people and technology so organizations can move faster and drive innovation, Smartsheet enables its millions of users to achieve more.

Backed by enterprise-grade security, Smartsheet is used by more than 75% of the companies in the Fortune 500 to implement, manage, and automate processes across a broad array of departments and use cases.

Pricing

Standard Individual
$14
Improve your work, and collaborate with others in real time.
  • Free users
  • Connect Smartsheet to your favorite apps.
  • Access our library of free templates.
  • Capture data with forms.
  • Automate workflows and repetitive tasks.
  • *When billed annually
Standard Business
$25
Provide visibility into project workflows, status, and metrics.

Individual plan features PLUS:

  • Visualize live data with dashboards & charts.
  • Track progress with Activity Log.
  • Extend data analytics with Connectors.
  • Manage groups and users.
  • Consolidate information into reports.
  • Apply custom branding.
  • *When billed annually
  • Minimum three licenses
Enterprise
Let's Talk
All of the features included in our Business Plan, plus enterprise-grade features and tools.

Business plan features PLUS:

  • Unlimited sheets
  • WorkApps**
  • Single sign-on with Directory Integration
  • Automate adding users
  • Approved domain sharing
  • Configurable file storage options
  • Customizable user experience
  • System and group admin features
  • Access to Premium Add-ons and support*
  • *Not included in Enterprise Plan
  • ** Included at no cost for licensed users. Contact us for details on sharing apps to collaborators
Enterprise Premier
Let's Talk
Includes all features of our Enterprise Plan and additional premium options.

Enterprise plan features PLUS:

  • Dynamic View
  • Data Uploader
  • Calendar App
  • DataMesh
  • Pivot App
  • Premium support
  • Salesforce Connector
  • Jira Connector
  • Microsoft Dynamics 365 Connector

Features

  • Data and Analytics
  • Expense Tracking
  • Financial Management
  • Payroll & Tax
  • Stock or inventory management
  • Supply Chain Management
  • Time Tracking
  • Creation & Assignment
  • Due Dates
  • Task Prioritization
  • To-Do Lists
  • Dependecies
  • Drag & Drop
  • Recurring Tasks
  • Planning
  • Project Map
  • Gantt
  • Calendar View
  • Views
  • Issue Tracking
  • Templates
  • Dashboards

Reviews

4 / 5 (of 50 reviews)
Holly Nelson
01/09/2022
Trustpilot

Their sales team is sneaky, slipping you a docusign contract into an email around your annual renewal. The wording is slimy and dishonest and alludes to the fact that this person has talked to you previously and is now providing the contract "we spoke about". This is their way of roping unsuspecting customers into a contract for an unwanted plan upgrade at double the cost. I have spent 4 hours so far trying to get the sales manager, Derek Krause to email me back. He ignores my emails. I called and made an appointment for 4 pm today, and he never called. I called the number again and was told he was in a meeting with someone else. I asked to speak with his boss. The stonewalling is impenetrable. Forget any transparency, accountability or customer service with this company.

Rory Westbrook
26/01/2022
Trustpilot

Customer service team are really unhelpful. Tool is not what was promised. Not worth the money. Avoid at all costs.

Dan Crimmins
29/11/2021
Trustpilot

Worst Customer Service in UK.

First up the product, Smartsheet is fantastic, I have no issue with the product at all (except not handling time as a data type) so my gripe is not the product.

My issue lies with the UK customer service which is ATROCIOUS truly the worst I have come across.
We spent >5k to get the enterprise license and once they got the order they disappeared completely, trust me just use either the free or basic business plan DO NOT engage with UK sales or service

Barbara
01/11/2021
Trustpilot

Customer support is HORRIBLE or maybe a better term is NON-EXISTENT. If you select "Contact Us" you get an automated email telling you to look at the articles! I've waited a week to get another automated response telling me they understand I have an outstanding support ticket. I'm on a deadline and ended up going to Google Sheets!

Junk Mail
31/03/2021
Trustpilot

The worst experience of my life. Undo buttons for text editing are disabled and the undo button in the application does not undo text edits while typing a long formula. The documentation is purely anecdotal with no explanation of how things actually work. Vlookup is fundamentally broken and lacks any serious documentation. Using the gui to perform vlookup should create a working formula (one would hope) but it doesn’t. The simplest functionality is missing, way better off using excel.

Supplier Info
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